RESERVATIONS & INFORMATION
0800 23 55 28 (NZ ONLY) +64 3 442 4468 (INTERNATIONAL)

Terms & Conditions

Studios and Apartments

Payment Policy:

No payment is required at the time of booking, although a credit card is required to secure your reservation.   
Please note that the credit card provided at reservation may be charged 72 hours (3 days) prior to arrival in full - including credit card surcharges.
If the card on file declines, we will give you a grace period of 24 hours to supply new information.  If we haven’t heard from you within 24 hours, your reservation will be cancelled.

Cancellation Policy:

Any cancellations, no shows or changes to a confirmed reservation, on or within 72 hours, 3 days prior to your arrival date will be charged in full.  The total amount of your confirmed reservation will be charged including c/c fees. In the event of a no show the reservation will be immediately cancelled.

  • For certain events and dates in Queenstown and/or for group reservation in excess of 3 (three) rooms, an amended terms and conditions letter will be provided that supersedes all other cancellation policies.
  • All cancellations and amendments must be made in writing via email, or via the online provider the reservation was made through.

Winter Season: June 15th - September 30th
During the above dates, please note ALL Studio rooms have a 7 days cancellation period and ALL Apartments have a 14 days cancellation period. The total amount of your confirmed reservation including credit card surcharges will be pre-charged 7 days out for Studios and/or 14 days for Apartments.
Any cancellations or no shows to a confirmed reservation, on or within the cancellation window will be charged in full. In the event of a no show the reservation will be immediately cancelled.

Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Please note if Bella Vista is full we have more accommodation options at Lomond Lodge Queenstown